At CM Hair & Skin, every product is thoughtfully created and carefully packaged to meet the highest standards of quality and care.
We accept returns on items that are unused, unopened, and in their original packaging within 14 days of delivery, in line with consumer protection guidelines.
For hygiene and safety reasons, we are unable to accept returns on products that have been opened, used, or tampered with, unless they are faulty.
To request a return, please contact us with your order number and details. Returns must be approved prior to being sent back.
We offer exchanges only in cases where items arrive damaged, defective, or incorrect. If this occurs, please contact us within 48 hours of delivery.
We may request photographic evidence to assess the issue and resolve it promptly.
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within a reasonable timeframe.
Original shipping fees are non-refundable unless the return is due to an error on our part or a confirmed fault.
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked and insured service, as we cannot be held responsible for items lost in transit.
For all return or exchange enquiries, please don't hesitate to reach out to our team.
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