Shipping Policy

At CM Hair & Skin, we carefully prepare every order so your luxury hair and skincare products arrive safely and beautifully packaged.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Estimated delivery times may vary depending on your location and selected shipping method.

Standard Delivery: 3–7 business days
Express Delivery: 1–3 business days, where available

Please note that delivery times are estimates and may be affected by courier delays, weather, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping option.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details, where available.

Incorrect Shipping Information

Please ensure your shipping details are correct before completing your order. CM Hair & Skin is not responsible for delays or lost parcels caused by incorrect or incomplete addresses.

Lost or Delayed Orders

If your order has not arrived within the expected timeframe, please contact us with your order number and we'll be happy to assist.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product so we can review the issue.

International Shipping

International shipping may be available depending on your location. Any customs fees, duties, taxes, or import charges are the responsibility of the customer.

Shipping Enquiries

For any shipping questions, please don't hesitate to reach out to our team.